GENERAL TERMS AND CONDITIONS
THE LEGAL BACKBONE
Our online store asvalt.eu rolls according to the Consumer Protection Act (ZVPot), the recommendations of the Slovenian Chamber of Commerce (GZS), and international e-commerce standards.
The shop is run by ASVALT PRINT, Rok Gornik s.p., Brestova ulica 2, 1380 Cerknica — the official provider of all things Asvalt online.
When you register, you pick your username + password combo. That’s your personal login key. Once you’re in, you’re officially a user and can start shopping.
Important: Every purchase is locked under the terms & conditions that apply at the moment you click “order.”
WHAT YOU’LL ALWAYS KNOW (TRANSPARENCY PROMISE)
We keep it real and promise you’ll always see:
- Who we are (company name, HQ, registration number)
- How to reach us fast (hello, email )
- Key details about products & services
- Whether stuff is actually in stock
- Delivery conditions (how, where, when)
- All prices upfront (taxes & delivery info included)
- Payment & delivery options
- How long each offer is valid
- Your right to change your mind (withdrawal period + return details)
- How to file a complaint (and who to talk to if you need help)ORDERS AND PRICES
- All prices are in EUR and include VAT.
- Delivery costs + transaction fees (like PayPal charges) are extra.
- Prices may change, but what you see at checkout is what you pay.
- Offers = valid while supplies last.
When you place an order and we send you the first confirmation email, boom — that’s when the contract is official. From then on, the price + conditions are locked in.
We store that confirmation safely on our server and can share it with you if you need it (just ask).
HOW YOU CAN PAY
Right now, we keep it simple:
- PAYPAL
- Credit/debit cards powered by STRIPE
COMPLAINTS AND DISPUTES
We play by European consumer protection rules and want to solve problems fairly and quickly.
- Got a complaint? Email us at support@asvalt.eu.
- We’ll confirm within 5 working days and keep you updated on the fix.
- Our first goal: sort things out amicably.
- Worst-case scenario: if it goes legal, the case is handled by the court where the consumer lives.
OUT-OF-COURT CONSUMER DISPUTE RESOLUTION
By law, we don’t recognize a specific out-of-court dispute resolution body. BUT we do provide the
link to the official EU Online Dispute Resolution (ODR) platform.
This is in line with the Out-of-Court Consumer Dispute Resolution Act, EU Regulation 524/2013, and
Directive 2009/22/EC (fancy words, but basically: we play fair).
That’s it! Nothing scary, just the rules of the game so you know your rights, and we keep everything transparent and fair.
➔ PRIVACY POLICY
HOW WE COLLECT INFORMATION
We gather information about you through various means, including:
- When you register, complete forms, or otherwise share personal details with us
- Through your interactions with our website and services
- From publicly available sources
HOW WE USE INFORMATION
The information we collect may be used for purposes such as:
- Marketing and promotional activities
- Setting up and managing user accounts
- Displaying testimonials
- Collecting customer feedback
- Processing and verifying payments
- Providing customer support
- Administrative communication
- Delivering targeted advertisements
- Managing and fulfilling customer orders
- Securing and protecting our platform
- Enabling user-to-user communication
- Handling disputes
- General account management
If we intend to use your data for purposes outside of the list above, we will first request your consent and only proceed once we have received it—unless otherwise required by law.
SHARING OF INFORMATION
We do not share your personal data with third parties without your permission, except under specific circumstances such as:
- With advertising service providers
- When required by law or government authorities
- With analytics partners
- For payment recovery purposes
- For data processing and related services
Any third party that receives your information is obligated to use it strictly for the agreed purpose and retain it only as long as necessary.
We may also disclose your information to comply with legal obligations, enforce agreements (including this Privacy Policy), or respond to claims of misuse. In the event of a merger, acquisition, or transfer of our business, your data may be transferred as part of our assets.
YOUR RIGHTS
Depending on the applicable law, you may be entitled to:
- Access, update, or delete your personal data
- Request a copy of your personal data
- Restrict or object to how your data is processed
- Request that we transfer (port) your information to another organization
- Withdraw any consent previously given
- File a complaint with the relevant regulatory authority
You can exercise these rights by contacting us at support@asvalt.eu. We will handle your request in accordance with the law.
If you wish, you may also opt out of direct marketing or profiling for marketing purposes by emailing us. Please note that withdrawing consent or limiting data processing may affect your ability to use certain services.
COOKIES & TRACKING
For details on how we use cookies and similar technologies, along with the choices available to you, please see our Cookie Policy.
SECURITY
We are committed to protecting your personal information and take appropriate measures to safeguard it from loss, misuse, or unauthorized changes. However, please understand that no system is completely secure, and we cannot guarantee absolute protection. Any information you provide is shared at your own risk.
THIRD-PARTY LINKS
Our website may include links to external websites or services operated by other entities. This Privacy Policy does not apply to third-party sites. We encourage you to review the privacy policies of those websites, as we are not responsible for their practices or content.
If you have concerns or questions regarding how your data is processed, you may reach us at support@asvalt.eu
We will respond to your concerns in line with applicable legal requirements.
